View source for Tutorial:Common issues

__FORCETOC__

=General=


This is the overview of the usual problems which won't let you connect to Eurobattle.net servers.

Note that Client messages and directories mentioned may vary depending on your system language, the Client's version and the location of your Warcraft III.


=Missing Files=

Some directories/files might not be created or created in a wrong way. A few antivirus programs may also delete the essential files falsely detecting them as viruses.

=="Process failed to start: The directory is incorrect"==

This message indicates that the Client wasn't installed properly.

[[File:Client unabletostart.png]]

===Solution===
Remove the current Client and reinstall it using the [http://warden.eurobattle.net/downloads/home newest installer].


=="No such file or directory"==

This message usually means that the gproxy.exe file isn't present in the Client's directory. Due to the functionality of GProxy, some antivirus programs may falsely detect it as a virus and delete it automatically.

[[File:Client nosuchfile.png]]

===Solution===
Add gproxy.exe to the exception list of your antivirus and reinstall the Client.

=="Waiting W3..." + "W3 closed" message==
In most cases it means that w3l.exe file is missing in your Warcraft III directory. The file is essential for letting you connect to our servers but it may also be wrongfuly detected as a virus since it is a "hack" which redirects the game to PVPGN servers instead of the official ones.

[[File:Client w3closed.png]]

===Solution===
Add w3l.exe to the exception list of your antivirus and reinstall the Client.

==Disconnecting from a game after a short time==
It might be that w3lh.dll is missing from your Warcraft III directory.

<div class="mw-collapsible mw-collapsed" style="width:100%">
In this case your gproyxy.log will look similar to this (Spoiler):
<div class="mw-collapsible-content">
<pre>
[09-09-2017 15:51:10][SYSTEM][LOG_INFO] starting winsock
[09-09-2017 15:51:10][SYSTEM][LOG_INFO] setting process priority to "above normal"
[09-09-2017 15:51:10][SYSTEM][LOG_INFO] Listening for gproxy games on port [6125]
[09-09-2017 15:51:10][SYSTEM][LOG_INFO] Listening for warcraft 3 connections on port 6112
[09-09-2017 15:51:10][SYSTEM][LOG_INFO] GProxy++ Xpam Version 13
[09-09-2017 15:51:10][SYSTEM][LOG_INFO] List of commands: !commands
[09-09-2017 15:51:10][SYSTEM][LOG_INFO] GPROXY READY
[09-09-2017 15:51:10][SYSTEM][LOG_INFO] Waiting max 25 seconds for W3 to start
[09-09-2017 15:51:10][SYSTEM][LOG_INFO] Waiting W3...
[09-09-2017 15:51:11][SYSTEM][LOG_INFO] Detected W3 as running
[09-09-2017 15:51:11][AMH][LOG_DEBUG] amh init
[09-09-2017 15:51:28][GPROXY][LOG_INFO] Creating new WC3 socker connection
[09-09-2017 15:51:28][GPROXY][LOG_INFO] Initiating the two way connection
[09-09-2017 15:51:28][GPROXY][LOG_DEBUG] Total update took a bit too long 69ms
[09-09-2017 15:51:28][GPROXY][LOG_INFO]  Connection marked as WC3
[09-09-2017 15:51:28][GPROXY][LOG_INFO] Remote socket connected with [144.76.61.239]
[09-09-2017 15:51:28][GPROXY][LOG_INFO] Creating new WC3 socker connection
[09-09-2017 15:51:28][GPROXY][LOG_INFO] Initiating the two way connection
[09-09-2017 15:51:28][GPROXY][LOG_INFO]  Connection marked as BNFTP
[09-09-2017 15:51:28][GPROXY][LOG_INFO] Remote socket connected with [144.76.61.239]
[09-09-2017 15:51:29][GPROXY][LOG_INFO] Local socket disconnected
[09-09-2017 15:51:29][GPROXY][LOG_INFO] Deleting connection
[09-09-2017 15:51:31][AMH][LOG_DEBUG] Process32First
[09-09-2017 15:51:31][AMH][LOG_DEBUG] odule info 
[09-09-2017 15:51:31][AMH][LOG_DEBUG] [System Process]
[09-09-2017 15:51:31][AMH][LOG_DEBUG] Opened w3 process
[09-09-2017 15:51:31][AMH][LOG_DEBUG] Primary dll name: D:\Games\Warcraft III\Warcraft III - 1.28.5\Game.dll
[09-09-2017 15:51:31][AMH][LOG_DEBUG] Game.dll base address is: 0x52500000
[09-09-2017 15:51:31][AMH][LOG_DEBUG] Found process: Warcraft III.exe
[09-09-2017 15:51:31][AMH][LOG_DEBUG] Comparing D:\Games\Warcraft III\Warcraft III - 1.28.5 with D:\Games\Warcraft III\Warcraft III - 1.28.5
[09-09-2017 15:51:35][GPROXY][LOG_DEBUG] Processed SID_AUTH_ACCOUNTLOGONPROOF
[09-09-2017 15:51:35][GPROXY][LOG_DEBUG] UDPSent called
[09-09-2017 15:51:35][GPROXY][LOG_INFO] logon bnet successful
[09-09-2017 15:51:35][GPROXY][LOG_DEBUG] Auth init
[09-09-2017 15:51:35][GPROXY][LOG_DEBUG] Sending queued msg
[09-09-2017 15:51:35][GPROXY][LOG_DEBUG] Processed SID_CHATEVENT
[09-09-2017 15:51:35][GPROXY][LOG_DEBUG] RECEIVED SID_CHATEVENT
[09-09-2017 15:51:37][GPROXY][LOG_DEBUG] Sending queued msg
[09-09-2017 15:51:37][GPROXY][LOG_DEBUG] Processed SID_CHATEVENT
[09-09-2017 15:51:37][GPROXY][LOG_DEBUG] RECEIVED SID_CHATEVENT
[09-09-2017 15:51:39][GPROXY][LOG_DEBUG] Sending queued msg
[09-09-2017 15:51:39][GPROXY][LOG_DEBUG] Processed SID_CHATEVENT
[09-09-2017 15:51:39][GPROXY][LOG_DEBUG] RECEIVED SID_CHATEVENT
[09-09-2017 15:51:41][GPROXY][LOG_DEBUG] Sending queued msg
[09-09-2017 15:51:41][GPROXY][LOG_DEBUG] Processed SID_CHATEVENT
[09-09-2017 15:51:41][GPROXY][LOG_DEBUG] RECEIVED SID_CHATEVENT
[09-09-2017 15:51:43][GPROXY][LOG_DEBUG] Sending queued msg
[09-09-2017 15:51:43][GPROXY][LOG_DEBUG] Processed SID_CHATEVENT
[09-09-2017 15:51:43][GPROXY][LOG_DEBUG] RECEIVED SID_CHATEVENT
[09-09-2017 15:51:44][GPROXY][LOG_DEBUG] Processed SID_CHATEVENT
</pre>
</div></div>

<div class="mw-collapsible mw-collapsed" style="width:100%">
Then after starting a game (Spoiler):
<div class="mw-collapsible-content">
<pre>
[09-09-2017 15:53:35][GPROXY][LOG_INFO] Game started, disconnect protection enabled
[09-09-2017 15:54:28][GPROXY][LOG_DEBUG] SID_NULL sent
[09-09-2017 15:54:34][GPROXY][LOG_INFO] [GPROXY] disconnected from remote server
[09-09-2017 15:54:34][GPROXY][LOG_INFO] Attempting to reconnect
[09-09-2017 15:54:34][GPROXY][LOG_INFO] Reconnected to remote server
[09-09-2017 15:54:34][GPROXY][LOG_INFO] Rejected by remote server: player not found in any running games
[09-09-2017 15:54:34][GPROXY][LOG_INFO] Local player disconnected with error: NO ERROR
</pre>
</div></div>

In rare cases w3lh.dll may be deleted by antivirus programs as well, as it belongs together with w3l.exe.

===Solution===
Add w3lh.dll to your antivirus exceptions and reinstall the Client.

=Unable to Connect=

=="Unable to validate game version"==

[[File:Game unabletovalidate game version.png]]

===Solutions===
- Make sure that the path to the correct Warcraft III copy is set in the Client (In case you have multiple Warcraft III copies).

- Make sure that your Warcraft III is of the current version.

- Reinstall the Client or press the "Perform full W3 update" button on the update tab (It will patch your game to the current version used by our server; The language will change to <u>English</u>).

=="Unable to connect to Battle.net"==

[[File:Game unabletoconnect.png]]

===Solutions===
- Make sure that you are connecting to the right gateway: "Eurobattle.net" for normal gateway and "Eurobattle.net GProxy" for GProxy gateway. In case these gateways are not present, [[Tutorial:Gateway | find eurobatte.reg in the Client's directory and add it to your registry (double click it)]].

[[File:Game gateways.png]]


- Make sure that you are starting Warcraft III with our Client ("xpam.exe" or "Eurobattle.net Client" desktop shortcut) as you won't be able to connect to our servers if you aren't.