Difference between revisions of "Tutorial:Common issues"
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=Missing Files= | =Missing Files= | ||
| + | Some directories/files might not be created or created in a wrong way. A few antivirus programs may also delete the essential files falsely detecting them as viruses. | ||
=="Process failed to start: The directory is incorrect"== | =="Process failed to start: The directory is incorrect"== | ||
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[[File:Client nosuchfile.png]] | [[File:Client nosuchfile.png]] | ||
| + | |||
===Solution=== | ===Solution=== | ||
Add gproxy.exe to the exception list of your antivirus and reinstall the Client. | Add gproxy.exe to the exception list of your antivirus and reinstall the Client. | ||
| − | + | =="Waiting W3..." + "W3 closed" message== | |
| + | In most cases it means that w3l.exe file is missing in your Warcraft III directory. The file is essential for letting you connect to our servers but it may also be wrongfuly detected as a virus since it is a "hack" which redirects the game to PVPGN servers instead of the official ones. | ||
[[File:Client w3closed.png]] | [[File:Client w3closed.png]] | ||
| − | + | ===Solution=== | |
| − | + | Add w3l.exe to the exception list of your antivirus and reinstall the Client. | |
| − | + | ==Disconnecting from a game after a short time== | |
| + | It might be that w3lh.dll is missing from your Warcraft III directory. | ||
<div class="mw-collapsible mw-collapsed" style="width:100%"> | <div class="mw-collapsible mw-collapsed" style="width:100%"> | ||
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In rare cases w3lh.dll may be deleted by antivirus programs as well, as it belongs together with w3l.exe. | In rare cases w3lh.dll may be deleted by antivirus programs as well, as it belongs together with w3l.exe. | ||
| − | <u> | + | ===Solution=== |
| + | Add w3lh.dll to your antivirus exceptions and reinstall the Client. | ||
| + | |||
| + | =Unable to Connect= | ||
| + | |||
| + | =="Unable to validate game version"== | ||
| + | |||
| + | [[File:Game unabletovalidate game version.png]] | ||
| + | |||
| + | ===Solutions=== | ||
| + | - Make sure that the path to the correct Warcraft III copy is set in the Client (In case you have multiple Warcraft III copies). | ||
| + | |||
| + | - Make sure that your Warcraft III is of the current version. | ||
| + | |||
| + | - Reinstall the Client or press the "Perform full W3 update" button on the update tab (It will patch your game to the current version used by our server; The language will change to <u>English</u>). | ||
| + | |||
| + | =="Unable to connect to Battle.net"== | ||
| + | |||
| + | [[File:Game unabletoconnect.png]] | ||
| + | |||
| + | ===Solutions=== | ||
| + | - Make sure that you are connecting to the right gateway: "Eurobattle.net" for normal gateway and "Eurobattle.net GProxy" for GProxy gateway. In case these gateways are not present, [[Tutorial:Gateway | find eurobatte.reg in the Client's directory and add it to your registry (double click it)]]. | ||
| + | |||
| + | [[File:Game gateways.png]] | ||
| + | |||
| + | |||
| + | - Make sure that you are starting Warcraft III with our Client (xpam.exe or desktop shortcut) as you won't be able to connect to our servers if you aren't. | ||
Revision as of 17:55, 9 September 2017
Contents
General
This is the overview of the usual problems which won't let you connect to Eurobattle.net servers.
Note that Client messages and directories mentioned may vary depending on your system language, the Client's version and the location of your Warcraft III.
Missing Files
Some directories/files might not be created or created in a wrong way. A few antivirus programs may also delete the essential files falsely detecting them as viruses.
"Process failed to start: The directory is incorrect"
This message indicates that the Client wasn't installed properly.
Solution
Remove the current Client and reinstall it using the newest installer.
"No such file or directory"
This message usually means that the gproxy.exe file isn't present in the Client's directory. Due to the functionality of GProxy, some antivirus programs may falsely detect it as a virus and delete it automatically.
Solution
Add gproxy.exe to the exception list of your antivirus and reinstall the Client.
"Waiting W3..." + "W3 closed" message
In most cases it means that w3l.exe file is missing in your Warcraft III directory. The file is essential for letting you connect to our servers but it may also be wrongfuly detected as a virus since it is a "hack" which redirects the game to PVPGN servers instead of the official ones.
Solution
Add w3l.exe to the exception list of your antivirus and reinstall the Client.
Disconnecting from a game after a short time
It might be that w3lh.dll is missing from your Warcraft III directory.
In this case your gproyxy.log will look similar to this (Spoiler):
Then after starting a game (Spoiler):
In rare cases w3lh.dll may be deleted by antivirus programs as well, as it belongs together with w3l.exe.
Solution
Add w3lh.dll to your antivirus exceptions and reinstall the Client.
Unable to Connect
"Unable to validate game version"
Solutions
- Make sure that the path to the correct Warcraft III copy is set in the Client (In case you have multiple Warcraft III copies).
- Make sure that your Warcraft III is of the current version.
- Reinstall the Client or press the "Perform full W3 update" button on the update tab (It will patch your game to the current version used by our server; The language will change to English).
"Unable to connect to Battle.net"
Solutions
- Make sure that you are connecting to the right gateway: "Eurobattle.net" for normal gateway and "Eurobattle.net GProxy" for GProxy gateway. In case these gateways are not present, find eurobatte.reg in the Client's directory and add it to your registry (double click it).
- Make sure that you are starting Warcraft III with our Client (xpam.exe or desktop shortcut) as you won't be able to connect to our servers if you aren't.
