Troubleshooting

Installing

• VCRUNTIME140.DLL is missing

• 0xc000007b Error

• api-ms-win-crt-convert-l1-1-0.dll is missing (Win XP)

Launching game

• GProxy.exe is missing

• w3l.exe is missing

• W3 license keys missing

Connecting to server

• Unable to validate game version

• Unable to connect to Battle.net

Logging in

• That account does not exist

• Your account has been locked

Launching

• CD-ROM Drive Error:Please verify that your Frozen Throne disc is in your CD-ROM drive

• Problems with file migration?

In-game

• Can't join games?

• Channel icons aren't displaying properly?

• Square resolution/black stripes on the sides?

• Could not find the map file